Privacy Policy

Using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

1. Use of Services

1.1 Eligibility: To use our services, you must be at least 18 years old and have the legal authority to agree to these Terms.
1.2 License: We grant you a non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial purposes in accordance with these Terms.

2. User Obligations

2.1 Account Responsibility: If you create an account with us, you must ensure that the information you provide is accurate and current. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
2.2 Lawful Use: You agree to use our services only for lawful purposes. You must not use our services in any way that breaches any applicable local, national, or international Law or regulation.
2.3 Prohibited Conduct: You must not:
– Disrupt or interfere with the security or functionality of the website.
– Upload or transmit viruses or malicious code.
– Attempt to gain unauthorized access to any portion of our website or services.
– Engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure.

3. Appointments and Services

3.1 Booking: You can schedule appointments through our website. Appointment requests are subject to availability and confirmation.
3.2 Cancellations: Cancellations must be made at least 24 hours in advance. Failure to cancel in a timely manner may result in a cancellation fee.

4. Fees and Payments

4.1 Pricing: All fees for our services are specified on our website. Prices are subject to change, but we will communicate any changes before booking your service.
4.2 Payments: Payments for services must be made in full at the time of the appointment unless otherwise agreed upon in writing. We accept various forms of payment as specified on our website.
4.3 Refunds: Refunds for services rendered will be handled case-by-case and must be requested within seven days of the appointment. Refund eligibility will be determined at our sole discretion. All outstanding prepaid packages are non-refundable and expire after 12 months. However, unused and non-expired packages can be transferred to family and friends.

5. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

6. Intellectual Property

6.1 Ownership: All content on our website, including text, graphics, logos, and images, is the property of Castrell Neuromuscular Therapy or its content suppliers and is protected by intellectual property laws.
6.2 Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise use any of our intellectual property without our prior written consent.

7. Disclaimers and Limitation of Liability

7.1 No Warranty: Our services are provided “as is” without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
7.2 Limitation of Liability: To the fullest extent permitted by Law, Castrell Neuromuscular Therapy will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and any personal information stored therein; (iii) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (iv) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services.

8. Governing Law

These Terms will be governed by and construed in accordance with the laws of the County of Santa Clara, California, without regard to its conflict of law principles.

9. Amendments

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the services following the posting of any changes constitutes acceptance of those changes.

10. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Castrell Neuromuscular Therapy

4155 Moorpark Ave, Suite 20/21, San Jose, CA 95117
Phone 408-899-4085 | Fax 408-498-9746